Remote Services Security / Secure Remote Maintenance

Innominate mGuard Tele Service is a security platform ensuring secure remote maintenance of machines and facilities via the Internet. It is based on time-tested mGuard security appliances and offers the potential for enormous cost savings. Costly local maintenance procedures can be drastically reduced in that both failure analysis and preventative measures are carried out remotely.

Remote services for machine and plant constructors

Offering Secure Remote Services assures manufacturers of machines and production plants a large potential in additional maintenance contracts. With its mGuard technology, Innominate offers a "plug-n-protect" solution that can be integrated in plants and individual machines.

Secure Remote Maintenance via Internet reduces expenses

The Internet is ideal as a central medium for remote maintenance, remote monitoring and telecontrolling, also in automation technology environments. Firewall and VPN systems help ensure the Internet is safe to use. In the process, expensive dial-up connections are replaced with the more economical use of the Internet. In addition to offering a significantly higher level of security, IP-based remote monitoring connections provide considerably higher bandwidth as compared to conventional modem connections. A wide range of data, including video information, e.g. for distributed monitoring systems, can be transmitted via fast broadband Internet. Secure Remote Maintenance is a key component of this process. Service technicians must be able to reach the production systems worldwide, in uncomplicated, cost-effective and most importantly, in secure manner.

Innominate Remote Service Security solution with mGuard firewall/VPN

Time-tested mGuard appliances can be integrated without great complexity into every multi-vendor environment and are compatible with every system. Moreover, they require no configuration modifications whatsoever – neither to the plant/machine system nor to the network.
VPN (Virtual Private Network) technology, integrated in every mGuard appliance from Innominate, guarantees maximum security. In the process, the VPN tunnels can be set up either from outside or also actively from the production plant to the service technician.

Simple roll-out with the Innominate Device Manager (IDM)

A large number of mGuard appliances can be quickly and easily installed with the Innominate Device Manager (IDM). With its clear and easy to use template structure, the management software supports the definition of firewall policies and the subsequent configuration of appliances in the field.

The advantages at a glance

• Reduction of the total cost of ownership (TCO) for IT infrastructure, operating costs and administration effort for manufacturers and operators of the serviced systems.
• Bandwidth gains for maintenance via DSL Internet access.
• Fewer expensive maintenance sessions locally, as most essential configurations and also complex patches are deployed remotely.
• The secure and encrypted VPN/Internet connection offers more protection than several distributed, non-controllable modems.
• Integration of mobile service technicians and suppliers via a central technician gateway or service portal.